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 We strive to achieve the highest customer satisfaction possible. As such we offer one of the best return policies in the industry.
The following define our return policy and rules:
- No item will be accepted without a merchandise return authorization (RMA) number. To obtain a return authorization you may send an e-mail to returns@vepal.net with your purchase information, transaction number and state the reason for return. A return authorization request form will be e-mailed to you if your request is within rules set forth by Vepal.
- RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned. Shipping charges are not refundable.
- The RMA Returns must be Vepal products, the product specified on the RMA form. Otherwise the RMA will be void and product will be returned.
- If, upon customer receipt, the package is found to be damaged or tampered with, the customer must immediately notify Vepal, Inc. within 24-Hours, by calling us at 949-753-0104. To protect our customers, we store digital images of all items packaged inside each shipment. This allows us to investigate any Fraudulent Claims Investigation.
- All items need to be returned in like new conditions in original packaging with all accessories, documentation and CDs.
- Any scratches and evidence of misuse will void this Satisfaction Guaranteed Program and item will be returned to purchaser at purchaser’s expense.
- No item can be returned after 15 days from the date of invoice.
- All missing accessories need to be reported within 3 days from the date of receipt.
- A 15% restocking fee may apply to some returns.
- The identification label by Vepal must be intact and not tampered with.
- All items that are returned without an RMA number will be returned to purchaser at purchaser’s expense.
- All returns must be shipped prepaid.
- Please keep a copy of the Return Authorization form and print a copy and include in your package.
- Refunds and credits are available only after the return has been received, tested and verified for authenticity.
- PLEASE NOTE:TO ALL CUSTOMERS PLACING FRAUDULANT CLAIMS WITH YOUR CREDIT CARD COMPANY. Vepal WILL PLACE A $500.00 U.S.D HOLD ON ANY CUSTOMERS CREDIT CARD, PENDING LEGAL ACTION AND RESTITUTIONS TO Vepal!
- ALL OUR ITEMS ARE TESTED
- ALL OUR ITEMS ARE SHIPPED INSURED AND WELL PACKED
- ALL OUR SHIPMENTS HAVE DIGITAL IMAGES (CONTENT OF PACKAGING)
- SHIPPING FEES ARE NOT REFUNDABLE!
- MOST IMPORTANT: ANY CUSTOMER COMMITING FRAUD AGAINST Vepal WILL AUTOMATICALLY LOSE ALL THEIR PRIVACY RIGHTS (AS APPOINTED BY LOCAL LAWs)
DISCLAIMER OF WARRANTIES: LIMITATION OF LIABILITY.
Except for the warranties expressed, Vepal disclaims all other warranties, either express or implied, including implied warranties of merchantability or fitness for a particular purpose, other than those warranties implied by and incapable of exclusion, restriction or modification under applicable law. The term of any implied warranties that cannot be disclaimed are limited to the applicable term of this warranty agreement. The maximum liability of tem excess is limited to the purchase price you paid for products. Vepal is not liable to you if it is unable to perform due to events it is not able to control, such as acts of nature. Vepal shall not be liable for property damage, personal injury, loss of use, interruption of business, lost profits, lost data or other consequential, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law. This agreement gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
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